*Setting the management settings to remove cache files too often The following scenarios have the potential for active cache files being deleted from projects. Set the Media Cache automatic management settings as needed for your particular workflow. Doing so has the potential to delete media files.Ĥ. Important: Never store project assets, media, or other required files inside the folder created to store Media Cache Files. Create a folder at the specified location to be dedicated for the Media Cache file storage and name the folder appropriately (for example, Adobe Cache). *On Mac, choose Premiere Pro CC > Preferences > Media CacheĢ.Browse to a storage location of your choiceĪ fast internal drive such as an SSD for this location is recommendedģ. *On Windows, choose Edit > Preferences > Media Cache To avoid this issue when setting up a custom Media Cache Files location, Adobe has issued the following instructions: Adobe Premiere deleting media: Adobe’s temporary fix How is a bug like this even possible? Why is Premiere even allowed to wipe an entire volume worth of data? How did a bug like that make it through beta testing? I hope whoever signed off on that rollout is now looking for another job. Thankfully, we were able to recover a lot of it because we have backups, but it took several days (two of which were overtime days for our IT guy), but it’s so disgusting to hear that it was our very production software that did this to us. We’ve got six editors and two motion graphics artists all running Premiere and sharing access to this server, which we all work from. A few days before, we upgraded to the latest version of Premiere. On May 4th, my media team at UC Berkeley lost 14TB worth of data from our file server, just over two years’ worth of projects – almost everything from our shared volume with the exception of some folder structures. Here is another Premiere Pro CC user’s story from Spacecat66 on the Adobe forum: However, “incorrect” usage of this feature has the potential for unintentional file deletion. If your media cache is set to the default location there is no issue. This feature was designed to assist users in managing existing project media cache files more easily. In Premiere Pro CC 2017 (11.1), Adobe introduced a new feature to manage and automatically remove old and unnecessary media cache files. While a temporary fix is welcome news, a problem that is this serious shouldn’t have ever happened in the first place.Īdobe Premiere deleting media: blame the automation Last week we brought you the news that users of Adobe Premiere Pro who updated to version 2017.1 have been finding Adobe Premiere deleting media.Īdobe haven’t come up with a permanent fix, but they have issued some steps to make sure that users can avoid having the automatic media cache management tools delete their media.
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